Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Red Crest Solutions, LLC ("Red Crest Solutions," "we," "us," or "our") website and IT support and services. By accessing our website or engaging our services, you agree to be bound by these Terms.

1. Services

Red Crest Solutions provides IT support and related technology services to businesses and individuals. Specific service scope, deliverables, and pricing for any engagement will be outlined in a separate service agreement, statement of work, or invoice, which shall govern in the event of a conflict with these Terms.

2. Use of Our Website

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use of, our site by any third party. You may not attempt to gain unauthorized access to any part of our website or systems.

3. Client Responsibilities

When engaging our services, you agree to:

• Provide accurate and complete information necessary for us to perform services
• Provide reasonable access to systems, networks, and personnel as required
• Maintain appropriate backups of your data unless otherwise agreed in writing
• Pay for services in accordance with the agreed invoice or service agreement

4. Fees and Payment

Fees for services are set out in the applicable quote, invoice, or service agreement. Unless otherwise agreed, payment is due upon receipt of invoice. Late payments may result in suspension of services until the account is brought current.

5. SMS & Text Messaging Program

By texting JOIN or SUBSCRIBEto (859) 681-0700, you agree to receive text messages from Red Crest Solutions related to customer support, service updates, account or billing alerts, and appointment or maintenance reminders ("Program"). This is currently the only way to enroll in the Program. Message frequency may vary. Message and data rates may apply.

• Consent to receive messages is not a condition of purchasing any service
• Reply STOP at any time to opt out of the Program
• Reply HELP for assistance, or contact us through our Contact page
• Carriers are not liable for delayed or undelivered messages

Full details of this Program, including sample messages, are available on our Text Messaging Program page. Our use of your mobile information in connection with this Program is described in our Privacy Policy, including our commitment not to share or sell SMS opt-in data to third parties for their own marketing purposes.

6. Intellectual Property

All content on our website, including text, graphics, logos, and design elements, is the property of Red Crest Solutions, LLC or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our prior written consent.

7. Limitation of Liability

To the fullest extent permitted by law, Red Crest Solutions shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of our website or services, including but not limited to data loss, system downtime, or lost business, except to the extent caused by our gross negligence or willful misconduct.

8. Disclaimer of Warranties

Our website and general service information are provided "as is" without warranties of any kind, whether express or implied. Specific service warranties, if any, will be set out in the applicable service agreement.

9. Termination

We reserve the right to suspend or terminate access to our website or services at our discretion, including for violation of these Terms, non-payment, or misuse of our systems. Either party may terminate an active service engagement in accordance with the terms of the applicable service agreement.

10. Governing Law

These Terms are governed by the laws of the state in which Red Crest Solutions, LLC is organized, without regard to conflict of law principles, unless otherwise specified in a signed service agreement.

11. Changes to These Terms

We may revise these Terms from time to time. Updates will be posted on this page with a revised effective date. Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

12. Contact Us

If you have questions about these Terms, please reach out through our Contact page.