Text Messaging Program

1. Program Description

Red Crest Solutions, LLC operates a text messaging program used to communicate with clients about the IT support and technology services we provide. Messages sent through this program are transactional and account-related — not general marketing broadcasts — and may include:

• Appointment, service, or maintenance window reminders
• Ticket and support status updates for active service requests
• Account or billing alerts related to services you already use

Customer journey. Recipients are clients and other individuals who have requested or are receiving services from Red Crest Solutions, LLC. They enroll in this program only by personally texting JOIN or SUBSCRIBE to (859) 681-0700. We do not add phone numbers to this program through any other channel, and we do not purchase, rent, or otherwise acquire phone numbers from third-party lists.

2. How Consent Is Collected (Opt-In Process)

The only method by which a recipient can opt in is by sending the keyword JOIN or SUBSCRIBE by SMS to (859) 681-0700. We do not enroll recipients based on a phone number provided on an invoice, website form, verbally, by email, or by any other method. Customers may be given instructions about how to opt in through these channels, but the recipient must personally initiate the SMS conversation by sending JOIN or SUBSCRIBE to (859) 681-0700. After receiving JOIN or SUBSCRIBE, Red Crest Solutions sends an immediate confirmation message containing the program identification, message frequency disclosure, message and data rates disclosure, STOP instructions, HELP instructions, and links to the Text Messaging Program, Privacy Policy, and Terms of Service. Only recipients who initiate the keyword opt-in are enrolled.

Immediately after receiving a JOIN or SUBSCRIBE message, our team replies with the confirmation below. Only numbers that send the JOIN or SUBSCRIBE keyword and receive this confirmation are enrolled. The JOIN or SUBSCRIBE keyword and the opt-in phone number may be provided to customers through various communication channels, including verbally, on an invoice, or on our website. These channels provide instructions only and do not constitute consent. A recipient is enrolled only after the recipient personally sends JOIN or SUBSCRIBE by SMS to (859) 681-0700 and receives the opt-in confirmation message described above.

3. Sample Messages

The examples below reflect the actual wording and format used in this program:

4. Opt-Out and Help

Every message sent through this program includes an opt-out instruction. Recipients may:

• Reply STOP at any time to immediately unsubscribe from all future messages, and receive a one-time confirmation
• Reply HELP to receive assistance, or contact us through our Contact page

Once a recipient opts out, no further messages are sent to that number unless they text JOIN again.

5. Consent Recordkeeping

For every JOIN and STOP event, we record the date, the phone number, and the keyword sent. These records are kept internally and are not published or shared with third parties for marketing purposes.

6. Related Policies

This program is also governed by our Privacy Policy and Terms of Service, which describe in more detail how your information is used and protected.