Red Crest Solutions, LLC

Red Crest Solutions, LLC ("Red Crest Solutions," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or engage us for IT support and services.

1. Information We Collect

We may collect the following types of information:

Contact Information — name, email address, phone number, and business name submitted through our contact form or during service engagements.
Service Information — details related to the IT support, network, or technical services you request from us.
Technical Data — IP address, browser type, device information, and pages visited, collected automatically through standard web technologies.
Communications — records of correspondence when you contact us by email, phone, or our website.

2. How We Use Your Information

We use the information we collect to:

Respond to inquiries and provide requested IT support and services
Maintain and improve our website and service offerings
Communicate with you about your account or service requests
Meet legal, regulatory, and contractual obligations
Protect against fraud, unauthorized access, and security threats

3. How We Share Information

We do not sell your personal information. We may share information with trusted third-party vendors who assist us in operating our business (such as billing or scheduling tools), when required by law, or when necessary to protect our rights, property, or safety, or that of our clients.

4. SMS & Text Messaging Communications

If you provide your mobile phone number and opt in to receive text messages from Red Crest Solutions, we may send you SMS messages related to customer support, service updates, appointment or maintenance reminders, and account alerts ("Program"). Message frequency may vary depending on your service engagement. Message and data rates may apply.

Consent. Opt-in consent for SMS messaging is collected exclusively through SMS keyword opt-in: you text JOIN or SUBSCRIBE to (859) 681-0700 and receive an automated confirmation. We do not enroll phone numbers through any other channel, and consent is never shared or purchased from a third-party list. See our Text Messaging Program page for full details.

No Sharing for Marketing. Mobile phone numbers and SMS opt-in data collected for this Program are not shared or sold to third parties or affiliates for their own marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties for purposes unrelated to providing the Program.

Opt-Out. You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. You will receive a one-time confirmation that you have been unsubscribed, and no further messages will be sent unless you opt back in.

Help. For assistance, reply HELP to any message, or contact us through our Contact page.

Carriers are not liable for delayed or undelivered messages. Standard message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, contact your wireless provider.

5. Data Security

As an IT services provider, we take data security seriously. We use reasonable administrative, technical, and physical safeguards designed to protect information in our care. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Choices

You may request access to, correction of, or deletion of your personal information by contacting us using the details below. We will respond to reasonable requests in accordance with applicable law.

8. Cookies and Tracking

Our website may use cookies or similar technologies to support basic functionality and understand how visitors use our site. You can adjust your browser settings to refuse cookies, though some parts of the site may not function properly as a result.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies directly.

10. Children's Privacy

Our services are intended for businesses and individuals over the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please reach out through our Contact page.